Implementing Contact Centre as a Service (CCaaS) at Emirates

Matt Grandage, our Northern Based Emirates site engineer, has been a key member of the team implementing CCaaS, Contact Centre as a Service at the Manchester-based Emirates Contact Centre. The picture is to celebrate the final cutover, which happened this week.

The photo shows, from left to right, Helen Williams CCOO [Contact Centre Operations Officer], Asif Mamood [BT], Jasmin Stambach CCOO, Giovanna Casamassa Team Leader, Paul Chambers CCOO, Matt Grandage [ServiceTec], Jessica Picard CCOO, Raffaella Ramacciato Team Leader