Jul 2025 – David Lawrence (RoW Service Desk)
David’s nomination was received from his Manager, Nicole Simpson, Service Desk Team Leader and was endorsed by Richard Moody, Executive Vice President – EMEA, for his above and beyond contribution to the Service Desk.
Nicole advised that “the reason for this Quest Award nomination is for David’s consistent questions and observations around how we do what we do. This has led to many process and procedure improvements, which in turn have increased the value of the Service Desk to the business.”
Nicole went on to say that “David has an eye for detail, and I think that this level of observation should be encouraged as it contributes massively to the smooth running of the Service Desk, both now and in the future. David’s questions and observations always come from a place of wanting to do his job better, not make any mistakes and to make life better for the whole team which benefits everyone.”
Jul 2025 – Bas Kuhlmann (AMS)
Bas was nominated by Carl Shallcross, Director of Managed Services EMEA in recognition of his significant contribution to the successful completion of the recent Avinor Re-Cuss project.
Carl said “Bas consistently demonstrated qualities that truly embody the ServiceTec ethos:
Exceptional flexibility: He adapted to a constantly changing schedule over a six-month period, effectively balancing both personal and work commitments.
Strong work ethic and self-motivation: He consistently worked unsupervised to a very high standard, often meeting tight deadlines.
Innovative problem-solving: He demonstrated creativity in addressing unexpected variations in equipment types that arose at the last minute.
Enhanced ServiceTec’s reputation: His timely and concise communication with stakeholders at critical project points reinforced ServiceTec’s image as a provider of the highest quality service.
Quality end-user training: He delivered excellent training to end-users, increasing customer self-sufficiency and confidence in post-project self-support.”
Jul 2025 – Matt Meek (SLC)
Matt’s nomination was received from his Manager, Josh Smith, Site Manager and also endorsed by Pietro Como, Vice President US Operations.
Josh advised “I would like to nominate Matthew Meek for the Quest Award. Since his return to ServiceTec, he has done a fantastic job leading the Network team here in SLC. He has been a true team player, always stepping up to take on any task he can. Recently Matt helped us punch through a 3-year project with changing the firewalls here at the airport. This is no easy task and Matt handled it very well. Working closely with the client, several vendors, his teammates, his manager and all of the end users involved in the firewall change. I am honestly grateful that Matt was here to get us through this tremendous undertaking.”
Sep 2025 – Hamsa Sharif-Mohamed (MSP)
Hamsa’s nomination was received from Michael Goodhue, Operations Support Manager – Eastern Region, and also endorsed by Pietro Como, Vice President US Operations.
Michael advised “I am proud to nominate Hamsa Sharif-Mohamed for the ServiceTec Quest Award in recognition of his outstanding contributions and commitment to excellence.
At MSP Airport, Hamsa successfully led the PC upgrade of all 69 Embross kiosks across Terminals 1 and 2. This was a large and highly visible project, and Hamsa not only delivered on the task but did so ahead of schedule, exceeding expectations.
His dedication, proactive approach, and attention to detail ensured a smooth and efficient rollout. Hamsa’s leadership and drive had a direct impact on the project’s success and the team’s ability to meet our operational goals. In addition, he has received positive feedback from two separate stakeholders, further highlighting the quality of his work and the respect he has earned. Hamsa consistently demonstrates the values we strive for at ServiceTec: initiative, quality, and teamwork. I believe he is an excellent candidate for the Quest Award.”
Sep 2025 – Cam Person (Herndon)
Cam’s nomination was received from Michael Goodhue, Operations Support Manager – Eastern Region, and also endorsed by Lorraine Halliday, Director of ER Services and Lynne Harrison, Deputy Chief Executive Officer.
Michael advised “I would like to nominate Cam Person for the ServiceTec Quest Award for her exceptional contributions to our organization. Cam manages the complex task of recruiting for all sites across North America, a responsibility that requires extraordinary organizational skill, attention to detail, and perseverance. She coordinates every step of the hiring process, from initial sourcing and screening to scheduling interviews and conducting phone screens, ensuring that each location’s unique needs are met promptly and professionally.
Despite the wide geographic spread and varied requirements of our sites, Cam consistently delivers high-quality candidates and maintains a seamless experience for both applicants and hiring managers. Her ability to juggle multiple openings, manage countless schedules, and communicate effectively with teams and candidates alike demonstrates remarkable dedication and expertise. Cam’s work not only fills critical positions efficiently but also strengthens ServiceTec’s reputation as an employer of choice. Her efforts directly contribute to the success of our operations and the satisfaction of our teams. For these reasons, I wholeheartedly recommend Cam Person for this recognition. Her exceptional performance and unwavering commitment make her a truly invaluable member of the ServiceTec team.”
Sep 2025 – Ben Williams (YVR)
Ben’s nomination was received from his Manager, Agness Mhene, Service Delivery Manager, and was also endorsed by Adriano Di Placido, Vice President – Canada.
Agness advised “The Quest Award recognizes individuals who consistently go above and beyond in their daily responsibilities. Ben is a shining example of this spirit. Throughout our transition to a new contract at YVR — welcoming both new and existing employees — Ben has distinguished himself through exceptional leadership, initiative, and teamwork. His contributions have not only supported his colleagues but also elevated the entire team’s performance and culture.
- Leadership in Transition
From day one, Ben has stepped forward to guide others through change. He actively supports new employees as they learn the ropes, while also assisting existing staff to adapt seamlessly. His willingness to share his knowledge and experience, while balancing his own workload, ensured no one felt left behind during a critical period. - Reliability and Dedication
Ben consistently demonstrates reliability that inspires confidence across the team. For example:- When multiple teammates requested extended time off for family weddings, Ben immediately volunteered to adjust his schedule—even taking on different shifts—so his colleagues could celebrate important milestones.
- On his day off, he reached out to offer a schedule switch to help with coverage, showing his commitment to team success even outside of regular hours.
- Trusted Mentor and Teammate
Ben’s colleagues consistently recognize him as someone they can count on. Teammates often seek his advice on tickets because of his depth of knowledge and steady support. One teammate shared how much he valued working on the same shift as Ben, describing how Ben’s mentoring and encouragement made a significant difference in his confidence and growth. - Proactive Problem-Solver
What sets Ben apart is his ability to anticipate needs and identify opportunities for improvement. He doesn’t simply raise concerns—he communicates them constructively, offers practical solutions, and often volunteers to take ownership in implementing them. This proactive mindset has been invaluable in strengthening both our operations and team culture. - Work Ethic and Character
Ben’s personal journey to this point makes his presence on the team all the more inspiring. He is intentional and fully present in his work, bringing a phenomenal work ethic, eagerness to learn, and a genuine curiosity that lifts those around him. His kindness, generosity, and positivity are contagious, and they continue to shape the collaborative, supportive environment we are building at YVR.”
Agness went on to say that “Ben exemplifies everything the Quest Award represents: leadership, teamwork, reliability, initiative, and heart. He goes beyond expectations not only in what he does but in how he does it — with generosity, enthusiasm, and a true commitment to others. It is both an honor and a privilege to nominate Ben for the Quest Award. His impact on our team has been extraordinary, and I am confident he is an ideal candidate for this recognition
