I’m pleased to report that following a 4-day external LRQA audit in July 2025, ServiceTec was successful in renewing our ISO 9001:2015 Quality Management System certification and our ISO/IEC 20000-1:2018 Service Management System certification. The next recertification for these certificates will happen in 2028.
Thank you to everyone involved in assisting with this recertification achievement. It takes everyone’s understanding, cooperation, and site based evidence to make these audits successful.
Our regular internal ISO audits, led by Graham Hey, are equally important in being able to maintain our certifications.
Our next major task is to renew our ISO/IEC 27001:2022 Information Security certification in June 2026.
As a reminder:
ServiceTec Airport Services International Ltd. is certified in the following three ISO standards:
- ISO 9001:2015 Quality Management System
- ISO/IEC 20000-1:2018 Service Management System
- ISO/IEC 27001:2022 Information Security Management System
Internal ServiceTec staff can view the certificates by visiting the Management System portal page here.
These are the areas where you can help:
- Although everyone would have been introduced to ISO during induction training, it could be that some time has passed since your last review of ISO or you may require a refresher, please visit the “Awareness” page in the Management System portal here and review the slide decks available to you. You never know when an auditor may want to speak with you and test your knowledge of ISO.
- Everyone needs to be aware of the Management System Policy found here.
- Everyone needs to be aware of what certifications we currently have and where they are saved. Please click here for that information and to view our certificates in the ServiceTec Management System.
- Everyone needs to do their part in ensuring their site portals are up to date.
- Process and procedure documents need to be reviewed at least once per year to ensure validity, and that they reflect what the actual process is. All records and logs also need to be up to date.
- Site Managers and Team Leads need to ensure their Competency Matrix is up to date, with all the names of their staff and that the appropriate skill levels are set
- Site Managers and Team Leads are to ensure their site Service Catalogues are up to date and available for viewing on their site portals.
- Report any security events or incidents to your direct manager immediately.
- Report any health and safety incidents to your manager immediately.
- Managers to please ensure new hires complete their onboarding tasks and mandatory training in the first two weeks of the start date. We do track this as an ISO Objective and the metric is reviewed monthly by the SASI Management team.
- Managers ensure all Google documents have an appropriate label. There are 3 x labels that all documents can have: 1) Public 2) Private (default) 3) Confidential
- All employees need to up to date with their KnowB4 training. Please complete these asap when you are assigned any monthly refresher/new courses.
With your help, I am confident we can continue to maintain our certifications and in turn assist the business in proving we at ServiceTec are consistently providing services that meet the needs of our customers and other relevant stakeholders.
Should anyone have any questions, please reach out to me at adriano.diplacido@servicetec.com.
Regards,
Adriano Di Placido
