Many congratulations to our Quest Award winners. We thank you for your outstanding contributions to ServiceTec!
Arsalan Latif (Service Desk Analyst/Support Technician - US Service Desk - December 2021)
Nominated by Jack Liu:- “I’d like to nominate Arsalan Latif for the Quest Award. Arsalan is dedicated and always goes beyond the goals set for many departments. He is one of our best Support Technicians who we know we can count on to support other departmental functions. Other than performing his regular duty at the Service Desk, he has been supporting JFK T1 Team for coverage and has occasionally been called out to perform SBD installations and maintenance on Materna projects at DFW and LGA.
Arsalan is cooperative and assistive with anything that the team needs, often at a moment’s notice. His skills do not end with the Service Desk, he also projects a warm, cheerful attitude to our customers. His willingness to take on difficult projects and see them to successful completion has repeatedly impressed me over the years. Arsalan is a deserving candidate for this award.
Aurel Hategan (Airport Engineer - OSL) and
Bas Kuhlmann (Team Leader - AMS) - April 2022
Nominated by Richard Moody, Carl Shallcross and Johnny Solhaug:- “‘I’d like to put Aurel and Bas forward for Quest nominations for the work they’ve done at HAM on the install and helping to set up the service.”
Dawson Wagner (Airport Systems Support Technician - YQR - May 2022)
Dawson was nominated by his Team Lead, Dallas Belsher, advising that Dawson’s nomination is due to his outstanding work throughout the month of April which included resolving a complex issue for Flair Airline which enabled Flair Agents to continue to perform their duties. Secondly, he assisted Dallas, during a Regina Airport Authority planned power outage for system testing.
For this planned outage Dawson volunteered to come on site overnight on his day off. Arriving on site at around 12:30am, and staying for almost 6 hours, he assisted with the clean and orderly powering down of all Common Use positions. During the outage he also assisted with the monitoring of various data rooms to ensure battery backup systems had adequate run time.
Once power was restored, and since we were on site, Dawson helped out on a secondary IT task to provide a clean controlled restart of the RAA network switches. While the switches were restarted remotely Dawson ran from room to room to watch the power up sequence and monitor for any errors or issues.
Following the completion of the switch restarts, Dawson assisted with the powering on of all Common Use positions, and provided all of the testing of systems to ensure that all airline applications were 100% serviceable for the first flight of the day.
Dawson also proactively checked out all kiosks to ensure they were running with applications available and confirmed paper stock was in check. Thanks to Dawson’s assistance and follow through on testing the first flight of the day, which was only hours after all this major work, had no issues of any sort.
Louis Oliveira (Airport Systems Support Technician L1 YYJ - June 2022)
Nominated by his Manager, Claudiu Ulinici and endorsed by Adriano di Placido:- “He drove a few times with his own car through the parking lot to test the columns/barriers process (entry and exit) getting a ticket from the entry column entry barrier opening exit column processing his entry ticket exit barrier opening (not charged as it was in the grace period – less than 15 minutes).
He came in on May 8, 2022 on his day off (Sunday around 19:00-19:30), to help Glen to reinstall a barrier that was knocked off.
I saw him multiple times helping passengers at the short term parking lot when there was a big line up. The line up is forming because on a sunny day it is hard to see the screen on the columns, and also not to mention that the passengers are not paying attention to the signs with the instructions regarding the entry process in the parking lot.”
