Rick Kloppers & Robin Duivendoorde (AMS) - Jan 2025
Nominated by their manager, Sander Opdam, Site Manager at AMS:-
Rick and Robin were nominated by Sander Opdam, Site Manager and endorsed by Richard Moody, Executive Vice President – EMEA; in recognition of their outstanding contributions to the rollout of certificates for our customer Vision-Box.
Sander said “Vision-Box initiated a change in October 2024 and ultimately made three attempts to implement the new certificates on the SSPC system. Rick has been part of the rollout all 3 times which all took place during the night and thus outside of the normal operating window. He assisted with the troubleshooting during the failed rollouts to ensure a fix for the issues encountered. Both Rick and Robin ensured a smooth implementation which resulted in zero downtime of the service the next morning. With these nominations the AMS management wants to express their appreciation for going above and beyond. Thanks guys, people like you truly make the difference!”.
Artem Marsh - Feb 2025
Nominated by his manager, Kenny Santos, Operations Support Manager, and endorsed by Pietro Como, Vice President US Operations:-
Kenny advised “I would like to nominate Artem Marsh for a Quest Award. He is assigned to our Denver International Airport team. Aside from supporting the Self Bag Drops and Common Use environment, he is also the only technician trained to support the Biometric Tablets and Parking Transponders. He has shown a willingness to learn and has stepped up to help the team on multiple occasions, including covering shifts at the last minute.”
Jasmine Brar - Feb 2025
Nominated by her manager, Trevor Allen, and endorsed by Jeff Hiibner (Site Manager YQR) and Adriano Di Placido, Vice President – Canada.
Trevor advised “I am honored to nominate Jasmine for the ServiceTec Quest Award, which recognizes individuals who consistently go above and beyond in their work. Jasmine exemplifies these criteria through her unwavering commitment to the airport and her exceptional dedication to her responsibilities. Jasmine’s passion for her work is evident in everything she does. Her level of commitment is rarely seen, and she continually strives to improve, solve problems, and gain more knowledge. Even after leaving for the day, Jasmine’s mind remains focused on finding innovative solutions and enhancing our operations.
One of Jasmine’s most notable contributions was her role as the key resource for the Network Access Point replacement project. This high-priority initiative required meticulous planning and execution, and Jasmine’s expertise and dedication were instrumental in its success. Additionally, she took on the challenge of being the sole resource for the Network Switch replacement project. Despite the tight timeline, Jasmine’s willingness to put in extra time and effort ensured the project’s timely completion.
Jasmine’s consistent dedication, passion, and willingness to go above and beyond make her a deserving candidate for the Quest Award. Her contributions have not only improved our operations but have also inspired those around her. I wholeheartedly recommend Jasmine for this recognition.”
Patrick Hickey - Feb 2025
Nominated by his manager, Kenny Santos, Operations Support Manager, and endorsed by Pietro Como, Vice Preseident US Operations:-
Kenny advised “I would like to nominate Patrick Hickey for a Quest Award due to positive feedback that we received on March 7th, 2025 from the customer, Manager of IT of Reno-Tahoe Airport Authority.”
The customer wrote that “We had our FIDS and PAGING go down tonight at about 5:30pm. Patrick helped us out throughout the process of restoring a VM and testing and rebooting everything afterwards. I really appreciate his willingness to stay until it was done (well past his shift end) and I wanted to let you know.”
Kenny went on to say that “In addition to the customer feedback received, Patrick has always shown a willingness to be available for any shift if/when needed.”
Nabin Rai - Apr 2025
Nominated by his manager, Kevin Walsh, Site Manager at LHR:-
On 21st March, Nabin Rai decided to attend Heathrow @ 01:00 to investigate why we had received alerts from all of the airline connections. He discovered the whole airport had no power due to the local substation fire. Nabin followed the escalation process and stayed on site until Midday, helping to coordinate the onsite team and providing regular updates to Management.
