Written by: Adriano Di Placido
ServiceTec Airport Services International Ltd is certified in the following three ISO standards:
- ISO 9001:2015 Quality Management System
- ISO/IEC 20000-1:2018 Service Management System
- ISO/IEC 27001:2013 Information Security Management System
Internal ServiceTec staff can view the certificates by visiting the Management System portal page here.
A Summary of 2024
To summarize this year’s ISO activities, the following has occurred:
- External LRQA Surveillance Audit for ISO/IEC 27001:2013 Information Security Management System certificate (June 2024)
- Continue to close gaps identified in preparation for the transition to the new Information Security Management System ISO/IEC 27001:2022
- Our transition audit is scheduled with LRQA for Friday, April 11th, 2025
- We have almost completed our annual internal audits of all ServiceTec Operational sites and departments
- ISO 9001 and 20000 Focus External LRQA Audit (September/October 2024)
Coming up in 2025, the program will proceed with the following:
- ISO 9001 and 20000 Certificate renewals External Audit (July 7th-10th 2024)
- ISO 27001 Surveillance Transition Audit (April 11th 2025)
- Continue internal audits of all ServiceTec Operational sites and departments
These are the areas where you can help:
- Although everyone would have been introduced to ISO during induction training, it could be that some time has passed since your last review of ISO or you may require a refresher, please visit the “Awareness” page in the Management system portal here and review the slide decks available to you. You never know when an auditor may want to speak with you and test your knowledge of ISO.
- Everyone needs to be aware of the Management System Policy found here.
- Everyone needs to be aware of what certifications we currently have and where they are saved. Please click here for that information and to view our certificates in the ServiceTec Management System.
- Everyone needs to do their part in ensuring their site portals are up-to-date.
- Process and procedure documents needs to be reviewed at least once per year to ensure validity, and that they reflect what the actual process is. All records and logs also need to be up-to-date.
- Site Managers and Team Leads need to ensure their Competency Matrix is up-to-date, with all the names of their staff and that the appropriate skill levels are set.
- Site Managers and Team Leads are to ensure their site Service Catalogues are up-to-date and available for viewing on their site portals.
- Report any security events or incidents to your direct manager immediately.
- Report any health and safety incidents to your manager immediately.
- Managers, please ensure new hires complete their onboarding tasks and mandatory trainings in the first two weeks of the start date. We do track this as an ISO Objective and the metric is reviewed monthly by the SASI Management team.
- Managers to ensure all Google documents have an appropriate label. There are 3x labels that all documents can have: 1) Public 2) Private (default) 3) Confidential.
- All employees need to be up-to-date with their KnowB4 training. Please complete these asap when you are assigned any monthly refresher/new courses.
With your help, I am confident we can continue to maintain our certifications and in turn assist the business in proving we, at ServiceTec, are consistently providing services that meet the needs of our customers and other relevant stakeholders.
Should anyone have any questions, please reach out to me at adriano.diplacido@servicetec.com.
Adriano Di Placido
