Joze Lozano (JFK) - June 2024
Nominated by his manager, Michael Goodhue, Operations Support Manager:-
“I am writing to recommend Jose Lozano for outstanding performance during a recent emergency situation at JFK Terminal 7. On Friday night (14 June 2024), a severe storm struck the area, causing a lightning strike that disrupted power to the terminal. As a result, critical systems were knocked offline, leaving parts of the terminal in darkness for nearly an hour. Jose’s response during this crisis was nothing short of remarkable. He swiftly took charge, coordinating efforts to restore power, verify system functionality, and address network issues. His dedication and tireless work ensured that operations were back up and running smoothly once power was restored. Jose’s commitment to excellence truly shone through, and his efforts made a significant impact on our overall operation. I wholeheartedly recommend Jose Lozano for the Quest Award. His ability to handle high-pressure situations, collaborate effectively, and go above and beyond is a testament to his professionalism and dedication.”
Ernie Acevedo (LAX) - July 2024
Nominated by his manager, Kenny Santos, Operations Support Manager:-
“I would like to nominate Ernie Acevedo for a Quest award due to his knowledge of the Easier biometric gates and commitment to its success in LAX. Ernie went above and beyond to recover Gate 225 in TBIT West following a power down due to ongoing construction work. Numerous significant issues were discovered and once diagnosed by Ernie, he carried out extensive troubleshooting steps in order to have Gate 225 up and running and in a ready state in time for reopening.“
Phil Reeve (LHR) - August 2024
Nominated by his manager, Kevin Walsh, Site Manager and endorsed by Richard Moody:-
“I am nominating Phil Reeve for a Quest award for thinking outside of the box to help the team. Phil suggested that we split the paper run tasks for each terminal to am and pm tasks to ease the burden on the engineers based in the terminal. This has now been implemented. Paper runs were traditionally carried out on the late shift twice a week but with the call rate increasing it has become a lot harder to complete a paper run without incidents interrupting the task. Now, they only need to do half of the gates per shift. It was a good idea that could be implemented and has had a positive impact on morale and the service.“
Mina Bottros (Emirates South) - October 2024
Nominated by his manager, Graham Hey, Service Operations Manager and endorsed by Richard Moody:-
“I would like to nominate Mina for a Quest Award. He has fitted well into the pressured environment at the Emirates London Town Office and has started building good relations with EK staff at all levels, managing expectations where needed. I have received good feedback from all my contacts at LHR and also the London Town Office.” For many weeks now Mina has been involved in multiple simultaneous projects in the South and has never complained once. Some of the projects he’s recently been involved in are:
Emirates Holidays Move – A move from the London Town office to the London Bridge office. Not only was Mina involved in the move itself, he also arranged subcontractors for networks and WAN, attended numerous survey meetings and recommended and ordered all the equipment for the 100 or so staff in that department. He was able to overcome troubled deliveries on the day finding new suppliers etc.
BT Link Installation: The installation was originally booked for 9th September, but when Openreach arrived, they had only completed the cabling, as the comms room was not ready (the rack and power were not available). Openreach re-booked the appointment for 23rd October, but the office was scheduled to open on 7th October! Virgin were unable to accommodate the timescales, however, Mina contacted both companies and managed to reschedule the installation for 30th September, and the link was successfully activated on 3rd October.
Order Delays: Mina was instructed by the EKH Manager not to place any orders before 1st October, as the new office was not ready to receive deliveries until 2nd October. As a result, many orders were delayed. For example, patch cord cables faced two failed delivery attempts. Mina contacted the Insight Account Manager and he managed to place an urgent order, which was delivered on 5th October. Mina returned to the site and worked a further 10 hours to complete everything. The new EKH office went live as planned on 7th October with Mina attending to keep a watchful eye – There were no issues.
EK Ticket Desk Town Office Move: Mina was involved in the move to the ground floor whilst at the same time dealing with the EK Holidays move. This involved scoping out for Wi-Fi heatmaps, positioning Wi-Fi hubs and the deployment and set up of the ticketing equipment which went live on 9th October.
Windows updates and the Stansted Lounge set up.
Graham went on to say that “In addition to the above projects are Mina’s day to day service calls and scheduled visits to LGW, LHR, LHR Cargo and STN, which were all managed seamlessly. It is for the above reasons I would like to nominate Mina for a Quest award.“
Rupert Acuesta (LHR) - November 2024
Nominated by his manager, Kevin Walsh, Site Manager LHR:-
“I am nominating Rupert for showing willingness and flexibility in switching to working nights for a month or so as the Project Lead for the night team working on the T3 reimaging project.
He sorted out any issues that arose with the various team members and ensured the workstations were up and running each night.
As a result, we were able to complete the project a week ahead of our schedule.
Rupert left concise nightly summaries of any issues encountered so that the early Admin could check the configurations were correct.”
