I’m very pleased to say that we achieved an important milestone this October when we landed back at Munich Airport (MUC) 7 years after departing! Not only is it great to return to Munich but in doing so we also achieved one of our Company objectives of landing at another airport in our financial year Jul-22 to Jun-23. Peter Wilhem returned to ServiceTec as the Team Leader and was joined by Manfred, Belmin and Abdallah. Working for Amadeus, our installation team, led by Bas Kuhlman, was drawn from HAM & MUC (Germany), OSL (Norway), AMS (The Netherlands) and the UK, a truly international team effort that deinstalled & installed 330 workstations in 5 weeks! Congratulations and a big thank you to all involved in the project.
As a result of our successes in winning new business in Germany we have enhanced our capabilities on the UK Service Desk by adding a German language capability. Annette and Ben have joined Nicole’s team and are working closely with Frank’s team in HAM and Peter’s team in MUC in providing a level 1 service desk. This hybrid service desk solution combines the benefits of the on-site team knowledge and the resilience of the UK service desk team.
Meanwhile in partnership with Collins Aerospace we have expanded xMUSE and our services to BA in T5. This is the first time any company has supported common use (CUPPS) across all 4 terminals at LHR. Kudos to Kevin and the entire ServiceTec LHR team!
The RoW team has also been busy developing and deploying a new self service incident logging capability using QR codes. The solution is quick, accurate and works on any smartphone without the need to install any apps. Feedback from the LHR Airline and handling agents where the solution is deployed has been very positive and it’s being actively used.
I’d like to pass on my thanks to the entire RoW team for your support and commitment in what has been another challenging year for us all but one in which we have excelled again.
Richard Moody
Executive Vice President – EMEA
