ServiceTec is delighted to announce the addition of its third ISO/IEC accreditation with 20000-1:2018 now on the list.
An internationally recognised standard, ISO/IEC 20000-1:2018 provides a framework for IT Service Management Systems (SMS) and defines requirements for the development, implementation, monitoring, maintenance, and improvement of the system and how an organisation delivers its services to customers.
This achievement reinforces ServiceTec’s ongoing commitment to fostering a culture of best practice – principles that ensure the delivery of IT service management and instil further confidence in the organisation’s ability to meet the service requirements of our customers.
By achieving ISO/IEC 20000-1:2018 ServiceTec has also demonstrated a robust aptitude and capacity to:
- Deliver a quality service to its customers
- Provide a consistent approach to the service lifecycle, including those in a supply chain
- Demonstrate its capability for the planning, design, transition, delivery and improvement of services
